Help Desk Coordinator
Company Name:
The business and subsidiaries of The Schwan Food Company
Title: Help Desk Coordinator
Location: US-Minnesota-MARSHALL-MN-115 WEST COLLEGE DRIVE (0775)
Job Number: 14009148
Schwan's Shared Services, LLC is looking for a Help Desk Coordinator to join their 2nd shift team (2:30pm-11pm) in Marshall, MN. This position is responsible for providing internal technical help desk and data center services to employees across all business units.
Responsibilities:
Receives requests for assistance from company staff with basic- intermediate difficulty regarding personal computer hardware or software network systems security systems route sales equipment fax machines telephones and other technical equipment. Responds to requests by logging resolving and/or appropriately referring all requests in an accurate professional and courteous manner. Escalates the calls to appropriate personnel if resolution does not occur.
Carries out established policies and procedures regarding problem management outage reporting security operations or other areas.
Identifies and implements change of procedures and incident trends following up with BU and IS management to work towards a resolution.
Operates the main consoles and other computer systems in the computer center to include but not limited to printers tape drivers/libraries.
Distributes data promptly to user departments on shift while ensuring operation's standards are followed that work is completed timely and processes prints and distributes reports and communicates appropriate information to production control.
Performs problem analysis in order to complete diagnosis and appropriate paperwork and to identify and implement the needed solutions.
May be assigned to support other areas as needed.
Participates in Lean and Continuous Improvement learning opportunities.
Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission values code of ethics policies and other standards of conduct.
Qualifications: Education: High School Diploma or equivalent
Years of Related
Experience: 0- 3 years related experience
Knowledge/Skills/Abilities:
Intermediate proficiency in the operation of a personal computer in a Windows environment to include the Microsoft Office Suite and Outlook;
Intermediate proficiency with numeric data analysis;
Intermediate interpersonal and communication skills.
Required valid driver's license.
The subsidiaries of The Schwan Food Company are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, gender, vet status, national origin or other protected status.
#vfj-11-11# Job: Infrastructure & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
The business and subsidiaries of The Schwan Food Company
Title: Help Desk Coordinator
Location: US-Minnesota-MARSHALL-MN-115 WEST COLLEGE DRIVE (0775)
Job Number: 14009148
Schwan's Shared Services, LLC is looking for a Help Desk Coordinator to join their 2nd shift team (2:30pm-11pm) in Marshall, MN. This position is responsible for providing internal technical help desk and data center services to employees across all business units.
Responsibilities:
Receives requests for assistance from company staff with basic- intermediate difficulty regarding personal computer hardware or software network systems security systems route sales equipment fax machines telephones and other technical equipment. Responds to requests by logging resolving and/or appropriately referring all requests in an accurate professional and courteous manner. Escalates the calls to appropriate personnel if resolution does not occur.
Carries out established policies and procedures regarding problem management outage reporting security operations or other areas.
Identifies and implements change of procedures and incident trends following up with BU and IS management to work towards a resolution.
Operates the main consoles and other computer systems in the computer center to include but not limited to printers tape drivers/libraries.
Distributes data promptly to user departments on shift while ensuring operation's standards are followed that work is completed timely and processes prints and distributes reports and communicates appropriate information to production control.
Performs problem analysis in order to complete diagnosis and appropriate paperwork and to identify and implement the needed solutions.
May be assigned to support other areas as needed.
Participates in Lean and Continuous Improvement learning opportunities.
Responsible to conduct yourself and ensure your subordinates (if applicable) conduct themselves in a manner consistent with company mission values code of ethics policies and other standards of conduct.
Qualifications: Education: High School Diploma or equivalent
Years of Related
Experience: 0- 3 years related experience
Knowledge/Skills/Abilities:
Intermediate proficiency in the operation of a personal computer in a Windows environment to include the Microsoft Office Suite and Outlook;
Intermediate proficiency with numeric data analysis;
Intermediate interpersonal and communication skills.
Required valid driver's license.
The subsidiaries of The Schwan Food Company are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to disability, race, color, religion, gender, vet status, national origin or other protected status.
#vfj-11-11# Job: Infrastructure & OperationsEstimated Salary: $20 to $28 per hour based on qualifications.
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